Whale GP1652 Submersible Freshwater Pump, High Flow 12V DC

Product Information

It is very bad form to criticize a company on a forum when the company does not have the opportunity to respond in a timely manner, and only one side of the communication is available. Another cause of failure is one of the pumps continuing to run after the external water container has been emptied. In normal use, the water surrounding the pump in the container serves to keep it cool while operating. However, once the water container runs dry, if the situation hasn’t been noted and rectified, the pump can continue running, becoming progressively hotter until terminal failure occurs.

My battery is in good condition showing 13.4 volts after charging and I am also connected to a mains supply. Using wirecutters, remove the two spade connectors. Using wirecutters, remove the two spade connectors

Prime Day caravan deals 2023

In the end as I was getting no where and more frustrated, I ended the call suggesting I would seek guidance from elsewhere. Inside connector showing spade connectors. Note the polarity. Inside connector showing spade connectors. Note the polarity Spade connector after crimping tight with pliers. PCV insulator must first be fitted as shown. Spade connector after crimping tight with pliers. PCV insulator must first be fitted as shown

I note from some earlier posts that some of you have found Whale very helpful even to the extent of them sending replacement parts to try to solve issues.I don’t know what some of the parts cost to Whale but as an ex electronics iengineer I guess the IC a few pounds and a seals, non return valve kit etc similar money. It could be the pump but at this stage I am unwilling to spend on a new one to test. I explained that normally on opening a tap the water flow would be good for a few seconds then slow then speed up again. To me this suggested the IC was controlling the voltage to the pump which was part of its surge prevention facility. The reply I received was no it doesn’t do that it’s your non return valve. Spade connectors in position after crimping. Make sure that the polarity is correct. Spade connectors in position after crimping. Make sure that the polarity is correct With wire withdrawn, prepare the cable end as shown. With wire withdrawn, prepare the cable end as shown The repaired assembly with the new Comet pump fitted. The repaired assembly with the new Comet pump fitted

On this you have my sympathy. When new with guarantee niggles it cost me much money and time in what seemed like continually returning my van. With the odd thing I got telephone help from a technician which was fine. For other things it was a frustrating experience. I should add, I know I am only talking about 1 dealer, but they have a ‘good’ name around here. I also feel that I read lots of similar reports on different forums. The Comet pump, made in Germany, is a quality product with a superior specification to the Whale pump being replaced (20 litres/min as opposed to the Whale’s 16 litres/min flow capacity). It also has a 1.1 bar pressure rating.Regarding the quote at the beginning of this, as you rightly point out the warranty and associated problems are the responsibility of the supplying dealer and it is to them that you should have taken this up with.